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| Our Process |
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Customers initially
contact via our system support line or using our online query system. |
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- Support line: 0871 472 4743 /
0871 472 4756
- Log
on-line query |
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Our support engineers will go through
various technical solutions to resolve the issue. |
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If an issue is hardware related then we
can arrange for an onsite engineer to come out and examine the system and
possibly rectify the problems there and then. |
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If the onsite engineer fails to find or
resolve the issue then we will arrange for the system to be returned to
us for our engineers to examine. |
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The system will be examined by our engineers
and resolve and re-configure the system back to its original specification. |
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Once this is done and final quality control tests
have been performed and we are satisfied that the system is up to specification,
then the system will be returned to the customer. |
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All stages the customer is informed as
to progress and status of their system. |
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| The package |
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One years onsite warranty
for the first year.* |
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Two year return to base warranty, 1st
year will cover the cost of return, parts and service, 2nd year for just
the cost of return and the service. |
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Option for 6 month system return for free
servicing of the pc. |
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Access to system knowledge base, to view,
add and answer questions. |
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Telephone support direct to a System Support
Engineer. |
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Access for System Support through OLQ
(Online query System) from our website |
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Optional backup DVD to restore original
system settings (for XP and only on certain systems). |
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Technical solution from our Virtual
Engineer. |
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| Testimonials |
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| "Thankyou very much the kids are wrapped ! (and so amI!!) The system is performing beyond anything I've seen before and I'm sure it's going to become a central part of their day to day lives !! Thanks to Phil & his team for the rapid build and testing and also for Lee Pennington's advice in going for the Komodo ! (plus peripherals !) I now need to order the laptop etc. off you and collect before Xmas!" |
| 18.12.07 - Steven |
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| "I am delighted with my purchase, now that it has arrived. After some minor tweaking to some drivers and Vista, I have it running just fine. Many thanks for all your hardwork and dedication to the building of fine custom PCs.." |
| 04.12.07 - Simon Mayle |
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| "Really pleased with the new pc. Have been doing my utmost to stress it - audio, soft synths, samples, vst plug ins etc- and it barely registers. Very reliable, stable and quiet. Delivery was efficient. Well packed and it arrived as specified wth no problems.Customer service throughout the ordering process was excellent. Professional, friendly infrormation and advice from people who obviously enjoy what they do and the suggestions on revisions to my original spec were really valued..Best company I have dealt with in a long time." |
| 17.10.07 - Andy |
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| "The computer is performing as expected and the quality of build is superb. The delivery and packaging was excellent and the whole experience of dealing with Scan has been a pleasure. I would certainly recommend Scan to anyone, in fact have already done so.." |
| 05.10.07 - David J Bateman |
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| Awards and Reviews - Click
here to view... |
